Technology That Gives People The False Sense Of Being In Control

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Pressing the door-close button on an elevator might make you feel better, but it will do nothing to hasten your trip.
Karen W. Penafiel, executive director of National Elevator Industry Inc., a trade group, said the close-door feature faded into obsolescence a few years after the enactment of the Americans With Disabilities Act in 1990.
The legislation required that elevator doors remain open long enough for anyone who uses crutches, a cane or wheelchair to get on board, Ms. Penafiel said in an interview on Tuesday. “The riding public would not be able to make those doors close any faster,” she said.

Though these buttons may not function, they do serve a function for our mental health, Ellen J. Langer, a psychology professor at Harvard University who has studied the illusion of control, said in an email.
“Perceived control is very important,” she said. “It diminishes stress and promotes well being.”
John Kounios, a psychology professor at Drexel University in Philadelphia, said in an email there was no harm in the “white lie” that these buttons present. Referring to the door-close button on an elevator, he said, “A perceived lack of control is associated with depression, so perhaps this is mildly therapeutic.”

– image and excerpt from ‘Pushing That Crosswalk Button May Make You Feel Better, but …’ By Christopher Mele, NYT, OCT. 27, 2016

Hi-tech mobile device equivalents will emerge.
It’s interesting that the NYTimes wasn’t tempted to name the most obvious button giving citizens a false sense of control… the one they press in the voting booth!
– AS

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